E-Commerce Workflow Automation
Order processing, inventory synchronization, and customer support automated through AI agents — reducing manual operational work by 80% for a D2C brand.
Client
D2C Consumer Brand
Region
United Kingdom
Year
2025
Outcome
80% time saved
The Challenge
Operations team of six absorbed 30+ hours per week across order triage, inventory reconciliation between channels, and Tier-1 customer support tickets — with no path to scale.
Our Approach
Delivered twelve production n8n workflows with GPT-4 classification, Shopify and 3PL integrations, and a guardrailed AI support agent with human escalation paths.
The Outcome
80% of operational workflow is now automated. The team reallocated 24 hours per week to growth initiatives, and CSAT rose by 11 points on faster response times.
Headline Outcome
80% time saved
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